Effective date: August 10, 2026
Website: https://psccleaning.com/
These Terms of Service govern use of the Pristine Sanitation Co. LLC (“Pristine,” “we,” “us,” or “our”) website and the process for requesting estimates. Service-specific terms may also appear in an estimate, work order, invoice, or commercial agreement.
Quote Requests Are Not Bookings
Submitting the website form requests an estimate. It does not confirm an appointment, guarantee availability, or create an agreement for cleaning services.
We review the information provided, may request additional details, and may provide an estimate. A service appointment is booked only after the scope, price, timing, and any required approval are confirmed through the business’s normal process.
Services
Services may include:
- Standard Cleaning
- Deep Cleaning
- Move-In / Move-Out Cleaning
- Office Cleaning
- Commercial Cleaning
Availability, scope, staffing, timing, and pricing depend on the property and requested work. An estimate or service agreement controls if it differs from general website information.
Minimum and Add-Ons
The current appointment minimum is $150.
The website lists these optional add-ons at $25 each:
- Laundry
- Baseboards
- Microwave Interior
- Oven Interior
- Refrigerator Interior
Add-ons must be confirmed as part of the approved scope. Additional conditions, unusual buildup, access limitations, parking, supplies, travel, or work outside the agreed scope may require a revised estimate. No additional charge should be imposed unless communicated through the applicable estimate or service process.
Scheduling
- We request at least 48 hours’ notice, subject to availability.
- Arrival is generally within a 30-60 minute window.
- Timing may be affected by traffic, weather, prior jobs, access, safety, or other circumstances outside reasonable control.
- We will communicate material schedule changes using the contact information provided.
Cancellation and Rescheduling
Pristine requires at least 24 hours’ notice to cancel or reschedule an appointment. A $50 late-cancellation fee may apply when less than 24 hours’ notice is provided. Exceptions may be made for emergencies, illness, or severe weather.
The cancellation policy and fee should be disclosed before an appointment is confirmed.
Customer Responsibilities
Customers are responsible for:
- Providing accurate property, service, access, and contact information
- Disclosing known hazards, fragile items, restricted areas, alarms, pets, pests, or conditions that may affect safe service
- Providing lawful and timely access to the property
- Identifying priority areas and valuable or unusually delicate items before work begins
- Ensuring utilities and conditions required for the approved service are available
- Reviewing the estimate and approved scope before booking
We may decline, pause, or reschedule work if conditions are unsafe, inaccessible, materially different from the quoted scope, outside the service area, or otherwise unsuitable for the requested service.
Estimates and Payment
Estimates are based on the information available when prepared. Material changes to scope, condition, access, timing, or requested add-ons may require a revised estimate.
Payment is due when service is completed unless a different arrangement is agreed in writing before service. We accept major credit and debit cards through Housecall Pro. We may also accept Venmo, Zelle, Cash App, cash, or another method agreed with the customer. Third-party payment services are also governed by their own terms and privacy practices.
We do not currently require deposits for standard residential services or charge late-payment fees. Deposits, payment schedules, and other terms for commercial or unusual work will be disclosed in the applicable estimate or service agreement before work begins. Applicable taxes or other approved charges will be disclosed through the estimate, invoice, or payment process.
Service Concerns
Contact us as soon as possible at (678) 577-3124 or Psc@psccleaning.com with a service concern. Provide enough detail for the team to review the approved scope and circumstances.
We will review the concern and, when appropriate, arrange to return and correct a service-related issue. Any response or remedy depends on the approved scope, reported conditions, timing, access, and the facts of the concern. This process does not promise a particular result or remedy for every report.
Damage, loss, safety, or access concerns should be reported promptly so they can be documented and reviewed. Do not discard relevant photographs, communications, receipts, or other records while a concern is being reviewed.
Website Information
We try to keep website information accurate, but services, availability, and policies may change. Website content is general information and does not replace an approved estimate or signed commercial agreement.
The website may contain links or embedded services operated by third parties, including Housecall Pro. Their services are governed by their own terms and privacy practices.
Intellectual Property
The Pristine name, logo, website design, photographs, and original content may be protected by applicable intellectual-property laws. Do not reproduce or use them commercially without permission, except where law permits.
Changes to These Terms
We may update these Terms when services, policies, or legal requirements change. The effective date above will identify the latest version.
Contact
Pristine Sanitation Co. LLC
Email: Psc@psccleaning.com
Phone: (678) 577-3124