Effective date: August 10, 2026
Website: https://psccleaning.com/
Pristine Sanitation Co. LLC (“Pristine,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains the information collected through our website and quote-request process, how it is used, and the choices available to you.
Information We Collect
When you request an estimate, the Housecall Pro Lead Form may collect information you provide, including:
- First and last name
- Phone number
- Email address, if that field is enabled
- Service address, if that field is enabled
- Requested service and service frequency
- Property details, preferred timing, add-ons, and other information included in Service Details
Our website, hosting provider, Housecall Pro, and any analytics tools enabled later may also process technical information such as IP address, browser/device type, referral source, pages viewed, and cookies or similar technologies.
Do not submit sensitive information that is not needed to prepare an estimate.
How We Use Information
We use information to:
- Review and respond to quote requests
- Confirm service area, scope, timing, and availability
- Prepare estimates and arrange bookings after approval
- Communicate about requested or scheduled services
- Process payments and maintain transaction records
- Send service follow-up messages
- Send occasional marketing and promotional communications when permitted
- Operate, secure, troubleshoot, and improve the website and customer process
- Maintain business records and comply with legal obligations
- Measure marketing performance if analytics or advertising tools are enabled and properly disclosed
Submitting a quote request does not confirm an appointment.
How Information Is Shared
We may share information with service providers that support our operations, such as:
- Housecall Pro, which hosts and processes the quote-request form and customer workflow
- Website hosting, security, backup, email, and technical support providers
- Analytics or advertising providers if those services are enabled and disclosed
- Professional advisers or authorities when reasonably necessary to comply with law, protect rights or safety, or address fraud/security concerns
We do not sell personal information for money. We may use service providers to help deliver communications and operate the business, as described above.
Housecall Pro processes information under its own terms and privacy practices. Review the current Housecall Pro Privacy Policy.
Data Retention
We retain information only as long as reasonably necessary for quote follow-up, service delivery, business records, dispute resolution, security, and legal obligations.
Our operating schedule is:
- Quote requests that do not become customers: up to 24 months after the last interaction
- Customer, service, estimate, invoice, and payment records: up to seven years after the last service or transaction
- Marketing contact information: until consent is withdrawn, the person opts out, or the information is no longer needed
- A minimal suppression record: as needed to honor an opt-out request
We may retain information longer when reasonably necessary for a legal obligation, tax/accounting requirement, payment dispute, insurance matter, safety issue, fraud prevention, or legal claim. We may delete or de-identify information earlier when it is no longer needed.
Your Choices
You may contact us to:
- Ask what information we maintain about you
- Request correction of inaccurate information
- Request deletion where applicable and where we are not required to retain it
- Opt out of marketing email
- Opt out of marketing text messages by following the instructions in the message, such as replying STOP
Service-related or transactional messages may still be sent when necessary for an active request, estimate, or appointment.
We may send occasional marketing or promotional email or text messages when permitted and when the required consent has been obtained. Consent to marketing is not a condition of purchasing cleaning services. Message and data rates may apply. Customers can opt out at any time, but may still receive service-related or transactional messages for an active request, estimate, payment, or appointment.
We do not currently disclose call recording, remarketing, or behavioral advertising. This policy and any required consent controls must be updated before those practices are introduced.
Cookies and Analytics
The website may use essential technologies required for WordPress and embedded Housecall Pro functionality. If optional analytics, advertising, or remarketing technologies are added, this policy and any required consent controls must be updated before those tools are activated.
Security
We use reasonable administrative and technical safeguards, but no website, transmission, or storage system can be guaranteed completely secure.
Children’s Privacy
The website and cleaning services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this policy when our practices or legal requirements change. The effective date above will identify the latest version.
Contact Us
Pristine Sanitation Co. LLC
Email: Psc@psccleaning.com
Phone: (678) 577-3124